Information for travellers

SEAT SELECTION

If you are travelling between Canada and the United Kingdom or Florida, please read this Important notice.

Window or aisle?

Would you prefer a window or an aisle seat? Or one close to the movie screen? Air Transat's seat selection service makes your life easier by letting you choose the seat you want.

To view aircraft seating plans, click on one of the following aircraft:
A310-300; A330-200; A330-300.

Reserve your seat when purchasing your tickets, up to:

• 2 days prior to departure for flights departing from Canada, for most destinations;
• 3 days prior to departure for flights departing from all European cities;
• 5 days prior to departure for flights operated by Thomas Cook Airlines.

We recommend you arrive at the Air Transat check-in counter at least three hours prior to flight departure. When checking in, be sure to specify that you have selected your seat. Seat selection must be claimed at least 75 minutes prior to departure. In the event they are not claimed, the seats can be released without possibility for refund.

Pre-assigned seating for passengers with special needs

Air Transat's Information and Seat Selection Centre (1-877-TRANSAT (872-6728)) pre-assigns appropriate seating for all passengers with special needs up to 2 days prior to a flight's departure to a Southern destination and up to 3 days prior to a flight's departure to Europe. Once a passenger has identified him/herself as a person with special needs, their call will be transferred to a dedicated agent within the department. The passenger will be asked to provide any relevant information, so that together they can discuss and determine the special seating requirement. All efforts will be made to accommodate the passenger with a suitable seat most appropriate for their needs. The seat selection fees may be waived, and passengers may be asked to provide a medical letter supporting their request. We encourage our passengers with special needs to contact our Information and Seat Selection Centre directly to speak to our agents in order to discuss their specific requirements. People who are hearing impaired can call 1-866-234-5136 (TTY) toll free within North America or 514-906-5196 in the local Montreal area.

Leather seats in Air Transat's Economy Class

Air Transat has outfitted its Economy Class with leather seats to make your flight more pleasant. Carefully crafted and made of high-quality leather, our supple seats offer comfort and make for an even more pleasant flight.

To select your seat

Or call us at:

When you call, please have on hand:

• The name of the tour operator;
• Your file number;
• Dates and flight numbers for both departure and return flights;
• Point of departure and destination;
• A credit card.

Limit of liability

Upon payment of the charges associated with seat selection, Air Transat will grant you your assigned seat. Refunds will not be provided to passengers who cancel their reservation prior to travel. Should a substitution of aircraft occur, Air Transat will assign an equivalent seat. If passengers do not get an equivalent seat, they will be entitled to a refund of their seat selection fee. In order to process a refund, passengers must submit a copy of the boarding pass they received and their contact information within 30 days of their return flight. Any claims made after this deadline or without the information requested will not be processed. Air Transat's liability is limited to refunding the charges incurred for seat selection.