In compliance with the US Department of Transportation, you will find here the Air Transat Customer Service Plan and Air Transat Contingency Plan for Lengthy Tarmac Delays at US Airports. The information included in these documents pertains only to travellers with flights arriving and departing the United States.
CanJet operates several flights to Florida and the South in partnership with Air Transat. In the event that your flight is operated by CanJet, we kindly request that you click here for more information regarding their travel procedures and policies as they may differ from those that appear on this website.
TSA “Cares” Initiative for Passengers Travelling to/from United States
TSA Cares serves as an additional, dedicated resource for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying. For more information, please visit http://www.tsa.gov/travelers/airtravel/disabilityandmedicalneeds/tsa_cares.shtm.
Air Transat's Customer Relations Department will address, via telephone, electronic service or conventional postal service, all issues and compliments from customers regarding flights already taken.
Air Transat asks that all concerns be directed to:
Toll free: 1-800-387-2672
Or sent by regular mail to:
ATTN: Customer Relations Department
300 Leo Pariseau, Suite 500
Montreal, Quebec, H2X 4C2
All complaints and comments regarding your recent travel experience with Air Transat may be registered with the US Department of Transportation's Aviation Consumer Protection Division (ACPD) by the following methods:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Aviation Consumer Protection Division
202-366-2220 (TTY 202-366-0511)