Information for travellers

MEDICAL EQUIPMENT AND REQUIREMENTS

Your flight may not be operated by Air Transat. Should this be the case (CanJet flight or other), please read this Important notice.

Things you should know

For any special services regarding medical requirements, please inform your travel agent at least 7 business days prior to departure. Your travel agent can then review your specific needs with you and with Air Transat to ensure a safe and comfortable flight. Failure to do so may prevent you from departing on your scheduled flight.

Oxygen

*Personal Oxygen concentrators may be used on board any Air Transat flight. In order to ensure your trip is trouble free, we need to receive your request as soon as possible or at the very latest, 7 business days prior to departure. Failure to do so may prevent you from departing on your scheduled flight. Please contact us at request@airtransat.com; and

• Upon receipt of your emailed request, our agent will provide you with an Air Transat form that will need to be completed by the attending physician and returned to Air Transat.
• The form must be completed within 30 days of departure and should also include your physician's name and telephone number and the oxygen flow required.

The following models are acceptable for use: Airsep Focus, Airsep Freestyle, Airsep Free Style 5, Airsep Lifestyle, Delphi RS-00400, DeVilbiss Healthcare’s iGO, Inogen One, Inogen’s Inogen One G2, Inogen One G3, Inova Labs LifeChoice, Inova Labs LifeChoice Activox, International Biophysics LifeChoice, Invacare XPO2, Invacare Solo 2, Oxlife’s Independence Oxygen Concentrator, Oxus RS-00400, Precision Medical EasyPulse, Respironics EverGo, Respironics SimplyGo, SeQual Eclipse, Sequal SAROS (accepted models are approved by Transport Canada & subject to change without notice). Spare lithium or lithium ion batteries may only be transported as carry on baggage (carry on maximum size 23 x 40 x 51cm / 9 x 16 x 20in including wheels & handles) under controlled conditions and sizes, and quantity is limited to amount needed for duration of flight. Also note that these devices must be self-powered, as there are no power sources available on board our aircraft.

To ensure the safety and wellbeing of our passengers, crew and aircraft, Air Transat will provide oxygen kits for passengers as medically required (charges apply), from their departure airport to the airport of arrival, on all routes. Passengers are not permitted to bring personal oxygen kits (O2 tanks/cylinders) into the passenger cabin on Air Transat flights.

Our oxygen supplier is VitalAire. Our MediPak is equipped with "D" cylinder model 390 I. This type of oxygen machine can be used occasionally or on a continuous flow during the flight.

The fee for oxygen use is CA$100 per kit per flight segment (one way), payable at the time of reserving your oxygen kit(s).

Passengers requiring in-flight oxygen service are encouraged to contact our Seat Selection Centre so that we may arrange appropriate seating. Bulkhead seating is not available for passengers using oxygen, as the bottles must be secured under the seat in front for take-off and landing.

Passengers may bring their own empty cylinder carefully packed as carry-on if the size conforms to regulations or as checked baggage. See details in our Baggage & dangerous goods sections.

Liquid oxygen may not be transported at any time, as it is forbidden for transport by air.

Mobility aids, wheelchairs, and scooters

Air Transat will handle mobility aids, wheelchairs and scooters with priority and free of charge.

We suggest that passengers travelling with personal mobility aids arrive at the airport a minimum of 3 hours prior to departure to allow enough time for us to carefully prepare and load the device.

For passengers wishing to check any battery-powered equipment, we require this time interval to ensure the equipment meets all federal "dangerous goods" handling requirements.

We will disassemble the electric/battery-powered wheelchair where required.

Dry cell and gel batteries are accepted, however, we do not transport wet cell batteries, or any battery that is damaged or leaking.

Other medical equipment

You can bring your own medical equipment for use during the flight, if the size conforms to our carry-on baggage size regulations (total size/dimensions not to exceed 23 x 40 x 51 cm (9 x 16 x 20 in) (including wheels and handles)).

Your medical equipment must absolutely be self-reliant (i.e. battery-powered). Air Transat cannot provide you with power or any other material.

If travelling with your own equipment, it is important to note that you should be self-reliant or travel with an escort, as our crew members are not trained and cannot be responsible for any other medical equipment.

Passengers who want to use any type of customized seat insert, restraint device or support device, or those who are unable to use a standard seat belt or an aircraft seat in an upright position must contact us in advance. We will be happy to review your personal needs and discuss our aircraft configuration, as restrictions may apply and/or prior authorizations required. Only Transport Canada approved car seats can be accepted automatically (click here for details).

Passengers unable to utilize a standard aircraft seat (upright)

For all other medical equipment, we must receive a special request at least 7 business days prior to departure for approval. Failure to do so may prevent you from departing on your scheduled flight. You must present, along with your special request, the following specific information:

• Type and specifications of your medical equipment (including type of battery used)
• A medical certificate from your physician, including a statement that you can fly without risk to self and other passengers
• Name and telephone number of your physician
• Size and dimension of your own medical equipment, which must conform to our carry-on size regulations

Allergies

For passengers with allergies, rest assured that Air Transat does not serve peanut or seafood products on board. As all foods are prepared in an external facility, we are unable to guarantee that allergens will not be present in the food or snacks served or that other passengers will not bring these products on board. As a result, we strong suggest that passengers with severe food allergies bring their own food and snacks for the duration of the flight, as well as any appropriate medication such as an Epi-pen. For travellers with severe allergies to nuts and peanut products, we will be happy to assist with on board comfort by making a general announcement, as well as asking adjacent passengers to refrain from consuming their own nut and peanut products on board.

On board

We have access to MedLink, an emergency telemedicine service. This service enables crew members to contact an emergency physician at all times during the flight. The physician assesses the medical situation and recommends a plan of care. Defibrillators are also on board all of our aircraft. Our crew is fully trained on the use of this equipment.

Stretchers

Air Transat aircraft are not equipped to transport passengers on stretchers.

Contact us

Should you wish to contact our special services department for assistance, please e-mail us at: request@airtransat.com

An agent will contact you to discuss these arrangements.